tillys.com
Omnichannel Retail
Tillys
Buy, pick up, and return across stores and the site, on one inventory.
The engagement
A store network and a website that had to act like one inventory. Buy online and pick up in a store, buy in a store and ship it home, return it anywhere. We know how that gets built.
Where it started
A store network and an online store running as two systems. Stock a customer saw on the site was not the stock on the floor, and a buyer who started in one place could not finish in the other.
What the work involved
Built the omnichannel operation on Salesforce Commerce Cloud and unified inventory across every location, then wired pickup in store, ship from store, and returns anywhere onto an Aptos order and point-of-sale core, with loyalty, CRM, and the mobile app on top.
The storefront
Up close
Desktop and mobile, the way a buyer meets it. This is the surface the work happens on.
The stack we work in
Bring us your storefront.
We'll look at it the way we looked at this one.