Account Director
About the role
You run the accounts that stay. One person holds the whole account, the numbers and the relationship at once, and that person is you.
A brand that stays is a brand that keeps growing, and that doesn't happen on its own. This role holds the account in one head: what the numbers say, what the founder is worried about, and what's worth building next, before the current work ships.
What you'll do
- Own the growth plan and the relationship for your accounts, as one thing.
- Know each brand's numbers before they ask: where revenue comes from, what it costs, what's constraining the next stage.
- Run the ongoing conversation with the founder, including the ones they don't want to have.
- Decide what gets built next and make the case for it, before the current work ships.
- Keep the team's work pointed at the brand's number, and re-point it when the number moves.
- Treat the account as a P&L, not a calendar.
What you'll own
The relationship and the account's growth, as one thing. The plan, the conversations, the moment when a piece of work is done and the question becomes what's next. You treat the account as a P&L, not a calendar.
Who you are
- You've run accounts and hated being the person who forwards emails between the client and the team.
- You like knowing the numbers cold.
- You're at ease telling a client something they don't want to hear.
- You get restless when an account is coasting.
Who this isn't for
If account management means status calls and renewal season to you, this isn't that. There's no team of coordinators underneath this role, and the client will expect you, specifically, to know what's going on.
How we evaluate
Whether your accounts grow, and whether they stay. Both, over time.
If this is your seat, show us the work.
Not a resume. One thing you made or moved that speaks to this role. We read every one, and we write back either way.