Account Director

Why this role exists

A brand that stays is a brand that keeps growing, and that doesn't happen on its own. Someone has to hold the whole account in their head, the numbers and the relationship at once, and be thinking about the next thing worth building before the current one ships.

The system you'll model

The brand's business, not our project plan. Where their revenue actually comes from, what it costs them, what's constraining the next stage, and how the founder thinks about all of it. You should know their numbers before they ask, because half the trust in this job comes from never being caught up on.

What you'll own

The relationship and the account's growth, as one thing. The plan, the conversations, the moment when a piece of work is done and the question becomes what's next. You treat the account as a P&L, not a calendar.

Who you are

You've run accounts before and hated being the person who forwards emails between the client and the team. You like knowing the numbers cold, you're at ease telling a client something they don't want to hear, and you get restless when an account is coasting.

Who this isn't for

If account management means status calls and renewal season to you, this isn't that. There's no team of coordinators underneath this role, and the client will expect you, specifically, to know what's going on.

How we evaluate

Whether your accounts grow, and whether they stay. Both, over time.